How ProspectMX Helps Manage Your Rip Off Complaints

prospectmx rip off prospectmx complaints imageDo you have issues with customers complaining or calling your business a rip-off? Comments online, good or bad, can have a lasting impression. ProspectMX can help you identify problems in the search results for your brand, find negative reviews or conversations about your brand and respond accordingly. All the while ProspectMX will build a more positive reputation for your company with online consumers. Ultimately, we want to help you reach out to new prospects and turn them into customers, increasing your bottom line.

ProspectMX offers a very effective and SEO-friendly suite of internet reputation management services. Learn more by calling 877.312.7331 or by filling out the form on the right for a free quote!

ProspectMX Explains How Consumer Complaints And Rip Off Claims Show Up In Search Results

Search engines and online word of mouth have become two of the most influential methods consumers use to research products and companies and provide a rip off complaint. These sites enable customers and former employees to post any information they want about a company – good or bad. Many businesses are often unable to control those messages. The danger to a business’s online reputation is when consumers cast a company in negative light by labeling them a rip-off. When a company is searched, every piece of content published online about that company appears in search results.

If negative reviews are published online, they have a longer lasting impression than positive reviews. Due to the age, size, and trust of consumer review websites like Complaints.com, results from these sites often appear higher in search engine rankings than positive reviews on newer sites like Foursquare or Yelp. Reviews also pop up on directory websites like YellowPages.com and Yahoo! Local. In many cases, this means negative reviews can often rank higher on search engines than positive reviews even if the negative reviews are several years old. Let’s just say that you had one bad customer experience and that customer published the experience online. You now have a review that will have a lasting negative effect for years, if not managed.

What Can ProspectMX Do To Manage Your Consumer Complaints and Rip Off Claims?

Businesses need to place extra importance on providing consistent, quality customer service. Because of the ease with which consumers can quickly publish bad experiences online, businesses that are reliant upon good customer service need to encourage proactively among employees. You may also want to have company policies in place for managing areas of employee’s personal pages will definitely work to avoid badmouthing from the workforce.

Companies should also be engaging with customers online by utilizing social media outlets such as blogging, Facebook and Twitter – thanking them for positive reviews and publicly responding in a timely fashion to negative reviews. By being proactive with customers online, companies can often resolve issues effectively and present themselves as a compassionate company who cares about their customers and the service they provide. It is also recommended to have Google Alerts set up to monitor conversations about a business online in real time and allow you to provide a direct response.

Are You Tired of Seeing Consumer Rip Off And Complaints About Your Business? Call ProspectMX!

Call ProspectMX today at 877.312.7331 or simply fill out the form above for a free consultation and analysis of how we can help you manage your online complaints and rip off claims using our online reputation management services.

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